AGB
Terms and Conditions (T&C)
of DECAMP CARAVAN GMBH
Bahnstraße 74 / A-101, 2242 Prottes, Austria
E-Mail: info@decampaustria.at
Phone: +43 681 815 23 761
Web: www.decampaustria.at
Company Registration Number: 673259 m
Commercial Court: Regional Court Korneuburg
VAT Number (UID): ATU83073549
Managing Director: Noah Gabriel Kara
As of: 07.04.2026
1. Scope
1.1. These General Terms and Conditions apply to all contracts, deliveries, and other services of DECAMP CARAVAN GMBH, Bahnstraße 74 / A-101, 2242 Prottes, Austria, provided to consumers and entrepreneurs.
1.2. Consumers within the meaning of these T&C are natural persons who conclude a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity. Entrepreneurs are natural or legal persons or partnerships with legal capacity who act in the exercise of their commercial or independent professional activity when concluding the contract.
1.3. Deviating, conflicting, or supplementary terms and conditions of the customer shall only become part of the contract if DECAMP CARAVAN GMBH has expressly agreed to their validity in writing.
1.4. These T&C also apply to individual inquiries, accepted offers, configurations, special equipment, pre-orders, and contracts concluded via means of distance communication.
2. Conclusion of Contract
2.1. The presentation of products, vehicles, truck campers, off-road campers, accessories, or configuration options on the website, in advertisements, on social media channels, in catalogs, or in other advertising materials does not constitute a binding offer, but a non-binding invitation to the customer to submit an offer.
2.2. By submitting an order, a configuration request, or by signing an offer, the customer makes a binding contract offer.
2.3. The contract is only concluded by:
a) an express written order confirmation by DECAMP CARAVAN GMBH, or
b) a request for a down payment along with the acceptance of the order, or
c) the actual commencement of the contract-related performance.
2.4. DECAMP CARAVAN GMBH is entitled to accept orders or inquiries within a reasonable period or to reject them without giving reasons.
2.5. For individually configured or custom-made products, the specifications listed in the offer, the order confirmation, or the configuration shall apply. Minor, objectively justified technical changes, improvements, or material-related deviations remain reserved, provided they are reasonable for the customer.
3. Prices
3.1. All prices are in Euros.
3.2. Unless expressly stated otherwise in individual cases, prices for consumers include statutory value-added tax (VAT).
3.3. For entrepreneurs, prices may be shown net or gross depending on the offer presentation. The specific written offer or invoice is decisive.
3.4. Unless expressly agreed otherwise, the price does not include: transport and transfer costs, registration and official fees, insurance costs, special packaging, assembly or installation services outside the expressly agreed scope, and costs for subsequent change requests by the customer.
3.5. For individually configured or custom-made products, the price stated in the written offer is decisive. Additional requests, change orders, or subsequent adjustments will be invoiced separately.
4. Terms of Payment
4.1. Unless expressly agreed otherwise in writing, the following payment terms apply: 50% down payment upon order or placement of the contract, 50% final payment before delivery, handover, or collection.
4.2. Production, procurement, reservation of components, material disposition, or binding scheduling of manufacturing generally only begins after receipt of the agreed down payment.
4.3. Payments must be made free of charge and without deduction to the account specified by DECAMP CARAVAN GMBH.
4.4. If the customer defaults on a payment, DECAMP CARAVAN GMBH is entitled to claim statutory default interest as well as necessary dunning and collection costs.
4.5. In the event of default in payment, DECAMP CARAVAN GMBH is also entitled to suspend ongoing work or deliveries, appropriately postpone already confirmed delivery dates, and make further services dependent on advance payments or security deposits.
4.6. Offsetting against asserted counterclaims of the customer is excluded unless these have been legally established or expressly acknowledged in writing by DECAMP CARAVAN GMBH.
5. Delivery, Manufacturing, Dates, and Delivery Times
5.1. Delivery and completion dates are only binding if they have been expressly confirmed in writing as binding.
5.2. Unless expressly agreed otherwise, delivery times are non-binding guidelines, especially for individually manufactured products, special equipment, imported goods, material bottlenecks, seasonal workloads, or official delays.
5.3. The delivery period begins at the earliest with the conclusion of the contract, full clarification of all technical and commercial details, receipt of the agreed down payment, and the presence of any necessary cooperation acts of the customer.
5.4. If delivery is delayed for reasons not attributable to DECAMP CARAVAN GMBH, in particular due to force majeure, supply bottlenecks, delays by sub-suppliers, transport disruptions, customs delays, production bottlenecks, official measures, or lack of cooperation by the customer, delivery periods shall be extended appropriately.
5.5. Partial deliveries are permissible insofar as they are reasonable for the customer.
5.6. The customer is obliged to accept the goods within a reasonable period after notification of readiness. In the event of default of acceptance, DECAMP CARAVAN GMBH is entitled to charge storage costs and other additional expenses.
6. Transfer of Risk and Handover
6.1. For consumers, the risk of loss or damage to the goods generally only passes upon handover to the consumer or to a third party specified by the consumer and different from the carrier.
6.2. For entrepreneurs, the risk passes to the customer upon handover to the carrier, forwarder, or when the goods are ready for dispatch.
6.3. If collection is agreed upon, the risk passes to the customer upon notification of provision and the possibility of collection, provided the customer is in default of acceptance.
7. Retention of Title
7.1. All delivered goods remain the property of DECAMP CARAVAN GMBH until all claims from the respective contractual relationship have been paid in full.
7.2. The customer is obliged to handle the goods subject to retention of title with care and protect them against access by third parties.
7.3. Resale before full payment is only permitted to entrepreneurs in the ordinary course of business; any claims from a resale are hereby assigned in advance to DECAMP CARAVAN GMBH.
8. Withdrawal, Cancellation, Custom Manufacturing
8.1. For consumers, the statutory right of withdrawal applies to distance selling contracts, unless a statutory exception applies.
8.2. There is no statutory right of withdrawal, in particular, for contracts regarding goods that are made to the customer's specifications or are clearly tailored to personal needs. This may particularly apply to individually configured truck campers, off-road campers, special conversions, special dimensions, special colors, special equipment, individual technical expansions, and custom vehicle adaptations.
8.3. For custom-made products, free cancellation after the conclusion of the contract is generally excluded as soon as DECAMP CARAVAN GMBH has started with disposition, material ordering, planning, design, manufacturing, or other contract-related preparation.
8.4. If DECAMP CARAVAN GMBH nevertheless accepts a contract cancellation or termination out of goodwill, it is entitled to charge for services already rendered, incurred planning, material, procurement, administrative, and manufacturing costs, as well as a reasonable share of the lost profit or to offset them against down payments made. Any remaining surplus will be refunded to the customer.
8.5. This provision applies without prejudice to mandatory statutory consumer rights.
9. Right of Withdrawal for Consumers in Non-Excluded Distance Contracts
9.1. Consumers generally have the right to withdraw from distance selling contracts within 14 days without giving any reason, provided there is no statutory reason for exclusion. The withdrawal period is 14 calendar days.
9.2. The withdrawal period begins for purchase contracts for goods on the day the consumer or a designated third party takes possession of the goods; for partial deliveries, upon receipt of the last partial delivery; for service contracts, on the day the contract is concluded.
9.3. To exercise the right of withdrawal, the consumer must inform DECAMP CARAVAN GMBH of their decision by an unequivocal statement. The model withdrawal form attached below may be used, but it is not mandatory.
9.4. To meet the withdrawal deadline, it is sufficient for the communication concerning the exercise of the right of withdrawal to be sent before the withdrawal period has expired.
9.5. In the event of an effective withdrawal, DECAMP CARAVAN GMBH will reimburse all payments received from the consumer, excluding any additional costs resulting from choosing a type of delivery other than the least expensive standard delivery offered, without undue delay and at the latest within 14 days from the day the notice of withdrawal was received.
9.6. Repayment will be made using the same means of payment that was used for the initial transaction, unless expressly agreed otherwise.
9.7. DECAMP CARAVAN GMBH may withhold reimbursement until it has received the goods back or the consumer has supplied evidence of having sent back the goods, whichever is the earliest.
9.8. The consumer shall send back the goods or hand them over without undue delay and in any event not later than 14 days from the day on which they communicate their withdrawal.
9.9. The consumer bears the direct cost of returning the goods, provided they were informed of this prior to concluding the contract.
9.10. The consumer is only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
10. Exclusion or Premature Expiration of the Right of Withdrawal
10.1. A right of withdrawal does not exist in particular for contracts for the supply of goods made to the consumer's specifications or clearly personalized.
10.2. DECAMP CARAVAN GMBH will expressly inform the customer before the conclusion of the contract if such an exclusion ground applies to a specific product or order.
11. Warranty
11.1. The statutory warranty provisions apply.
11.2. For consumers, mandatory statutory provisions apply. For the purchase of goods, the warranty period is generally two years.
11.3. For entrepreneurs, the statutory provisions of the ABGB/UGB apply; entrepreneurs, in particular, have a duty to immediately inspect the goods and give notice of defects according to § 377 UGB, where applicable. The statutory warranty period for movable goods is generally two years.
11.4. There is no warranty for damages caused by improper use, incorrect installation by the customer or third parties, natural wear and tear, normal aging, overloading, unauthorized modifications, unsuitable operating materials, or lack of maintenance.
11.5. Public statements, illustrations, brochures, or advertising materials are only considered guaranteed characteristics if they have expressly become part of the contract in writing.
12. Liability
12.1. DECAMP CARAVAN GMBH's liability is governed by statutory provisions.
12.2. Towards entrepreneurs, liability for slight negligence is excluded—as far as legally permissible—except in cases of injury to life, body, or health, or the assumption of an express guarantee.
12.3. In the event of a breach of essential contractual obligations, liability towards entrepreneurs is limited to typically foreseeable damages, as far as legally permissible.
12.4. Liability under the Product Liability Act remains unaffected.
13. Customer's Obligations to Cooperate
13.1. The customer must provide all information necessary for the execution of the contract completely and correctly.
13.2. For individually configured products, the customer is obliged to provide approvals, dimensions, technical requirements, vehicle data, and other relevant information correctly and in good time.
13.3. Delays or additional costs resulting from incorrect, delayed, or incomplete information from the customer shall be borne by the customer.
14. Copyrights, Documents, Plans
14.1. All offers, sketches, drawings, configurations, technical documents, visualizations, photos, descriptions, and other documents remain the intellectual property of DECAMP CARAVAN GMBH.
14.2. Without prior written consent, they may not be reproduced, published, made accessible to third parties, or used for other purposes.
15. Data Protection
15.1. Information on the processing of personal data can be found in the Privacy Policy on the DECAMP CARAVAN GMBH website.
15.2. As far as necessary for the processing of the contract, personal data will be processed in accordance with applicable data protection regulations.
16. Online Dispute Resolution / Consumer Disputes
16.1. The European Commission provides a platform for online dispute resolution. The link is provided on the website.
16.2. DECAMP CARAVAN GMBH is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board unless there is a mandatory statutory obligation.
17. Applicable Law, Jurisdiction
17.1. Austrian law applies, excluding the reference norms and the UN Convention on Contracts for the International Sale of Goods, unless contrary to mandatory consumer protection regulations.
17.2. For entrepreneurs, the materially competent court in Korneuburg is agreed upon as the place of jurisdiction, as far as legally permissible.
17.3. For consumers, the statutory place of jurisdiction remains applicable.
18. Severability Clause
18.1. Should individual provisions of these T&C be or become wholly or partially invalid, the validity of the remaining provisions shall remain unaffected.
18.2. The statutory regulation replaces the invalid provision.
19. Work Services, Installation, and Technical Adjustments
19.1. In addition to the sale of products, DECAMP CARAVAN GMBH also provides work services, in particular assembly, installation, adjustment, testing, and maintenance services.
19.2. Work services are either commissioned separately or are part of an overall order.
19.3. The customer is obliged to provide all necessary information completely and correctly.
19.4. DECAMP CARAVAN GMBH is not liable for damages or delays caused by incorrect or incomplete information from the customer.
19.5. Work services are considered fulfilled as soon as the agreed service has been provided and there are no significant defects.
19.6. Minor deviations or technically necessary adjustments do not constitute a defect as long as functionality is not impaired.
19.7. For services or work services started at the customer's request before the end of the withdrawal period, the right of withdrawal expires once the service has been fully provided.
19.8. For technical inspections (e.g., gas inspection), only the condition determined at the time of the inspection is evaluated. Liability for subsequent changes or improper use is excluded.
19.9. Products may be manufactured wholly or partially outside the European Union. DECAMP CARAVAN GMBH acts as the seller and is responsible for contract fulfillment. Production-related deviations and delivery times due to international supply chains do not constitute a defect, provided they are reasonable for the customer.
Sample Withdrawal Form
(If you want to withdraw from the contract, please fill out this form and send it back.)
To: DECAMP CARAVAN GMBH
Bahnstraße 74 / A-101
2242 Prottes
Austria
E-Mail: info@decampaustria.at
I/we hereby withdraw from the contract concluded by me/us for the purchase of the following goods / the provision of the following service:
Ordered on: ______________________
Received on: ______________________
Name of consumer(s):
_________________________________
Address of consumer(s):
_________________________________
_________________________________
Signature of consumer(s) (only if communicated on paper)
Date: ______________________